Refund Policy

1. Overview

At Zonix, we are committed to delivering high-quality AI-powered solutions. This Refund Policy outlines the conditions under which refunds may be granted for our products and services. By purchasing any Zonix service, you agree to the terms described below.

2. Digital Products & Software Services

Due to the nature of digital products and software-based services, all sales are generally considered final once the service has been activated or delivered. However, we offer refunds in the following cases:

• The service was not delivered or activated within the agreed timeframe
• A technical error on our end prevented you from accessing the service
• You were charged incorrectly or billed more than once for the same service
• The delivered service significantly differs from what was described at the time of purchase

3. NFC Smart Cards & Physical Products

For physical products such as NFC Smart Cards, the following refund conditions apply:

• Refund requests must be raised within 7 days of delivery
• The product must be unused, undamaged, and in its original packaging
• Customised or personalised cards are non-refundable once production has begun
• Shipping charges are non-refundable unless the return is due to our error
• Damaged or defective products will be replaced at no additional cost

4. Subscription Plans

For monthly or annual subscription plans:

• You may cancel your subscription at any time from your account dashboard
• Cancellations take effect at the end of the current billing cycle — no partial refunds are issued for unused days
• Annual plan subscribers may request a pro-rata refund within 14 days of purchase if the service has not been substantially used
• Free trial periods are not eligible for refunds

5. Non-Refundable Items

The following are strictly non-refundable:

• Setup fees and onboarding charges
• Customisation and design work already completed
• Services consumed or partially used
• Add-on purchases such as extra QR codes or additional card designs
• Promotional or discounted purchases unless otherwise stated

6. How to Request a Refund

To initiate a refund request, please follow these steps:

• Email us at support@zonixshop.io with the subject line "Refund Request"
• Include your order ID, registered email address, and reason for the refund
• Attach any relevant screenshots or proof if applicable
• Our team will review your request and respond within 3–5 business days

7. Refund Processing

Once a refund is approved:

• Refunds will be credited to the original payment method used at the time of purchase
• Processing time is typically 5–10 business days depending on your bank or payment provider
• You will receive an email confirmation once the refund has been initiated

8. Disputes & Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks raised without prior communication may result in suspension of your Zonix account. We are always willing to resolve issues fairly and promptly.

9. Changes to This Policy

Zonix reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about our Refund Policy, please reach out to us at support@zonixshop.io or visit our Contact page. We're here to help.